Advocate for Freedom and Liberation
Information
Skills
Passions
Great Fit For
About Me
I'm a seasoned IT project manager with a track record of creating and maintaining cutting-edge HRIS/IT systems that streamline operations. With international business experience, I have been able to bridge cultural gaps and foster collaboration, while using my problem-solving abilities to improve business processes with long-lasting solutions. Also, my leadership roles emphasize my ability to build and support medium businesses and international enterprises. I am committed to optimizing processes and making impactful contributions to organizations.
Experience
As the Information Technology Operations Manager of an on-demand labor marketplace, I was responsible for building the platform from the ground up, including web, Android, and iOS apps. Developed a robust billing system and automated job fulfillment processes. Adept at handling all facets of business operations, including administrative, financial, and regulatory responsibilities, while driving technical innovation and operational efficiency.
- Architected and developed the web, Android, and iOS applications from scratch, supporting seamless cross-platform user experience.
- Coded and implemented an automated billing system, ensuring accurate invoicing and payment processing.
- Automated job fulfillment to optimize workforce management and reduce manual intervention.
- Led all business operations, including regulatory compliance, financial oversight, and administrative functions.
- Scaled the platform to handle growing demand while maintaining system stability and security.
As IT Systems Manager, I was skillfully managing contracts with external vendors, guaranteeing punctual deliveries and optimizing vendor relationships. This also included managing $100,000+ department operating budget and completing a HRIS overhaul from paper to digital solutions with 200+ employees. My proficiency as an IT Administrator contributed to efficient operational oversight. Moreover, my meticulous record-keeping of departmental activities enhanced organizational transparency and accountability and I adeptly bridged cultural gaps between Korean leadership and American staff, fostering seamless communication and collaboration.
I also held a dual role as Assistant Safety Coordinator where I helped navigate the company through OSHA safety trainings, COVID-19 response, and employee accident investigations.
- Managed contracts with external vendors, ensuring timely deliveries and optimizing vendor relationships.
- Controlled department budget of $100,000+ and submitting quarterly financial progress reports.
- Oversaw operational efficiency as an Google Workspace, Active Directory, Cisco Administrator, ensuring reliable IT infrastructure management.
- Maintained meticulous record-keeping of departmental activities, enhancing organizational transparency and accountability.
- Developed and implemented contingency plans for swift emergency response and operational continuity. Led company safety through COVID-19 pandemic.
- Bridged cultural gaps between Korean leadership and American staff, fostering effective communication and collaboration.
In my role as IT Supervisor, I led the design and ongoing maintenance of a comprehensive Confluence knowledgebase and NAS file server, optimizing information accessibility while adhering to ABA, NIST security guidelines. Assisting over 500 students and faculty, I demonstrated expertise in troubleshooting and resolving IT-related incidents using Atlassian's JIRA and Service-Now platforms. This role showcased a blend of technical proficiency, leadership, and project management skills, all contributing to the seamless functioning of the organization's IT landscape.
- Led the design and ongoing maintenance of a comprehensive Confluence knowledgebase and file server, optimizing information accessibility while adhering to ABA, NIST guidelines.
- Provided IT support for 500+ students and faculty, resolving incidents through Atlassian's JIRA and ServiceNow platforms.
- Demonstrated expertise in troubleshooting and problem resolution, ensuring timely and effective IT solutions.
- Led a team of 5 IT support specialist covering an 18/6 schedule to ensure proper coverage for day/night classes.
- Managed IT-related projects, balancing technical proficiency with leadership and project management skills.
- Contributed to the seamless functioning of the organization's IT landscape by driving efficient problem-solving processes.